Shipping & Returns

ORDER FULFILMENT

Orders are processed and fulfilled daily with the exception of weekends and public holidays.

Orders are usually shipped within 2-4 working days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).

Orders may not ship within 4 days due to stock issues, lack of order information, billing delays, order verification process, custom products.

DELIVERY TIME

Standard International Tracked Shipping: 10-20 Working Days 

International Express Shipping: 4-7 Working Days 

Find out more about delivery to a specific country by contacting us via live chat or by email at info@luush.co

Please note that orders might get delayed for the following reasons:

- Billing and shipping addresses are not the same.

- High season 

- Order is pending a credit approval and verification.

- A product is currently out of stock.

- An order which requires customization.

- An order is shipped to remote country.

- Order security verification 

HASSLE-FREE RETURNS

In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.

Notes:

In case you want to make a return, contact us before. One of our Customer Support's team member will give you the exact return address. 

For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time.

- Delivery fees such as DHL Express fees are not eligible for refunds.

- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.

To begin a return please send an email at info@luush.co

Learn more in our FAQ section.

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